Frequent questions

What is the process for making an online purchase?

To make an online purchase you just have to add the products you want to buy to your shopping cart. Then follow the instructions to complete the checkout process. Registering on our website is voluntary.

Can I make changes or returns of products purchased online?

Yes, we accept product exchanges and returns.

You have a period of 14 days to request the return of any item:
For a product to be considered eligible for return, it must be in the same condition in which it was purchased, without signs of use and with the original label attached.
To initiate a size change or return, please access the following link by filling in the text boxes with the order ID and purchase email :

For any questions or queries you can send an email to:
For logistical information related to your return

For logistical information about your shipment before receiving the package

Personal care products have no change.

What are the forms of payment accepted in the online store?

We accept Mastercard, Visa and American Express credit and debit cards.

What shipping options are available and what are the costs?

We offer standard shipping nationwide and internationally. The costs vary according to the destination, the weight and/or the amount of the purchase.
Before finalizing the payment you will be able to know the charge assigned to your shopping cart.

How can I check the status of my order?

You can check the status of your order by logging into your account and visiting the "Order History" section.

If you can't find the information you can write:

If you made the purchase and still have not received your order:

If it is related to a size change or return :

Do you offer special promotions or discounts for online purchases?

To be aware of these offers, subscribe to our newsletter and follow us on social networks.

What security measures do you have to protect my information?

We use SSL encryption technology to protect your personal and payment details. In addition, we comply with privacy and data protection regulations.

How can I contact customer service?

You can contact our customer service through the contact form on our website, by email

If it is a question about exchange or return :

Are there geographical restrictions regarding the delivery of products?

Yes, some geographic restrictions may apply depending on the shipping destination. This is not up to us.

If this is your case, contact us by e-mail at to try to resolve it.

Can I buy products from previous seasons in the online store?

Our products are timeless, therefore, they will always be available until stocks last.

What are the privacy and return policies?

You can consult our privacy and money return policies in the "Terms and Conditions" section on our website.

How long does it take to ship a product?

Shipping time varies depending on the destination and the customs of the destination country. Usually 4-10 business days. This is not always entirely up to us.

Once your order has been shipped, you will receive an email with the tracking information and you will be able to track your shipment online.

If you do not receive it, you can request it by writing an email with the subject of your order number and we will reply with the tracking of your order.

Is there a physical store where you can try the products?

We do not have physical stores, but we do offer a size guide to help you select the right size.

Can I make an online purchase from outside the country?

Yes, we offer international shipping to certain destinations. Please check the list of countries that appears in the country/region selector in the main menu

You must take into account that prices do not include customs charges

What kind of products are sold in the online store?

We sell men's fashion products, including clothing, shoes, and accessories.

What should I do if I have a problem with my purchase?

You can contact us through the contact form on our website or by email in the subject specify the number of your order

Can a gift card be used more than once?

Yeah! You can redeem another gift card during checkout.

Can a gift card be used to purchase another gift card?

No, you cannot use a gift card to purchase another gift card.

Can a gift card be used more than once?

Yes, as long as there is a remaining balance on the card.

Can a gift card be used to pay for shipping costs and applicable taxes?

Yes, gift cards are applied to your final order total, which includes shipping and taxes.

Can I apply a refund to a gift card?

Yes. If your customer used a gift card to pay for the purchase, you can apply the refund to the gift card.

Do gift cards expire?

Yes, gift cards have an expiration of one year.